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Get your pension guidance

Use this service to learn about your options for taking money from your defined contribution pensions – including workplace and personal pensions.

How it works

  • Answer simple questions about your retirement planning.
  • Read your options for taking your pension(s) and decide if they’re right for you.
  • Get a personalised to-do list of your next steps based on your answers.
  • View or download a summary of your appointment, with extra information on taxes, retirement planning, and more.
  • If you want support, speak to a pension specialist using the webchat, Monday to Friday, 9am to 5pm.
  • Save your progress and return to the service any time.

How to prepare



It can be helpful to know:

  • What type(s) of pension do you have? If you don’t know, find out your pension type (opens in a new window)
  • The value of your pension pot(s) – check your pension paperwork or ask your provider.
  • If your pension pot contains any special features, like a guaranteed annuity rate or a guaranteed pot value – ask your provider if you’re unsure.
Help and support

If you'd prefer to have a phone appointment, you can book it here.

If you have any questions, speak to a pension specialist on our webchat.

Hours

  • Mon - Fri: 9am to 5pm
  • Sat, Sun and bank holidays: Closed